Grievance redressal

Grievance Redressal

This page provides contact information for grievances relating to Hacoco Art Valuation, including account access, privacy requests, payment issues, report access, advisory requests, and platform concerns.

What You Can Contact Us About

You may contact us about account access, privacy rights, correction or deletion requests, payment confirmation, duplicate debit review, report unlock issues, advisory request status, data accuracy concerns, or suspected misuse of your account.

How to Submit a Grievance

Email ss@thehacoco.com. Please use a clear subject line such as “Hacoco grievance”, “Payment issue”, “Privacy request”, or “Report access issue”.

Information to Include

Include your name, account email, payment confirmation if relevant, report or artist details if relevant, a short description of the issue, screenshots or documents that support the request, and the resolution you are seeking.

Acknowledgement and Resolution Timelines

We aim to acknowledge grievances within 48 hours where reasonably possible and aim to resolve them within 30 days. Consumer or payment issues are reviewed based on available records and payment-provider confirmation.

Escalation

If a grievance requires additional review, Hacoco may request more information, consult payment-provider records, review account logs, or escalate internally before responding.

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