Introduction
This Privacy Policy explains how Hacoco Art Valuation collects and uses personal data in connection with value.hacoco.art. Last updated: 27 April 2026.
Privacy
Privacy policy
This policy explains how Hacoco handles account, valuation, artwork, advisory, payment-status, and technical data for collector intelligence services.
Platform Details
Platform
Hacoco Art Valuation
Website
value.hacoco.art
Entity
Hacoco Ventures Private Limited
CIN
U4791DL2024PTC440477
GSTIN
07AAHCH6750L1Z6
Jurisdiction
India
Courts
New Delhi, India
Principal place of business
Ground Floor, B-20, Defence Colony, New Delhi, South East Delhi, Delhi 110024, India
Personal Data We Collect
We may collect name, email address, phone number if submitted, account access information, advisory request details, payment status references, technical logs, device/browser information, and communications you send to us.
Artwork and Valuation Data
We collect valuation inputs such as artist name, artwork title, medium, dimensions, year, signature status, images if uploaded, provenance/context notes, sale intent, generated valuation ranges, comparable evidence summaries, and saved report data.
How We Use Data
We use data to provide valuation previews and reports, resolve artist identity, generate market intelligence, save private valuation archives, process advisory requests, manage access, improve reliability, prevent abuse, respond to support requests, and comply with legal, accounting, and security obligations.
Lawful Purpose / Consent
We process personal data for lawful purposes connected with the service you request, based on your consent, contractual necessity, legitimate platform operation, compliance requirements, and fraud/security prevention as applicable under Indian law including the Digital Personal Data Protection framework.
Cookies and Analytics
The site may use cookies, local storage, security tokens, and technical analytics to keep you signed in, preserve payment or report state, understand performance, and protect the service from misuse.
Payment Data
Payments are handled through Razorpay payment links or an online payment gateway. Hacoco should not store full card, UPI, bank account, or payment instrument details. We may store or receive payment status references needed to reconcile report access, refunds, disputes, or accounting records.
Data Sharing and Processors
We may share data with service providers such as Supabase, Vercel, Razorpay, email/security vendors, analytics providers, and professional advisors where needed to operate the platform, process payments, host data, send access links, secure systems, or comply with law.
Data Retention
We retain data for as long as needed to provide accounts, saved reports, advisory history, payment reconciliation, dispute handling, security, compliance, accounting, and legitimate business records. We do not promise deletion where legal, accounting, security, or dispute-retention obligations require continued storage.
Data Security
We use reasonable technical and organizational safeguards, but no internet service can be guaranteed completely secure. You should protect access to your email account and notify us if you suspect unauthorized access.
User Rights
You may contact ss@thehacoco.com to request access, correction, deletion, withdrawal of consent, or grievance review. We may verify your identity and may decline or limit requests where retention is required by law, accounting, security, fraud prevention, or dispute handling.
Children’s Data
The platform is intended for adults and collectors capable of entering legally binding arrangements. We do not knowingly seek personal data from children.
International Processing / Service Providers
Some service providers may process or store data outside India or across cloud regions. We use such providers to operate authentication, hosting, payments, and platform infrastructure.
Contact for Privacy Requests
For privacy requests, corrections, deletion requests, consent withdrawal, or grievance concerns, email ss@thehacoco.com.
Updates to Policy
We may update this policy as the platform, legal requirements, payment workflows, or service providers change. The updated policy will be posted on this page.
For questions, legal notices, privacy requests, payment issues, or grievances, contact ss@thehacoco.com.