Nature of Digital Services
Hacoco Art Valuation provides digital valuation intelligence, market research, comparable evidence, report access, and advisory review. Reports and access are delivered electronically through value.hacoco.art.
Refund Policy
Refund and cancellation policy
This policy explains how Hacoco reviews refunds, failed payments, duplicate debits, and paid report access issues for digital valuation services.
Platform Details
Platform
Hacoco Art Valuation
Website
value.hacoco.art
Entity
Hacoco Ventures Private Limited
CIN
U4791DL2024PTC440477
GSTIN
07AAHCH6750L1Z6
Jurisdiction
India
Courts
New Delhi, India
Principal place of business
Ground Floor, B-20, Defence Colony, New Delhi, South East Delhi, Delhi 110024, India
Free Preview
Collectors may use a free preview where available. The free preview is informational and limited, and does not include all report sections, complete comparable evidence, or full methodology access.
Paid Report Access
Paid report access is purchased in INR through Razorpay payment links or an online payment gateway. Report access is generally activated automatically after payment confirmation, but may require manual review in some cases.
Refund Eligibility
Refund requests must be emailed to ss@thehacoco.com within 7 days of payment. Hacoco may review refund requests where a paid report was not delivered or unlocked within a reasonable period due to an issue on Hacoco’s side, or where there is evidence of duplicate or failed-payment debit.
Non-Refundable Cases
Digital valuation reports are generally non-refundable once generated, unlocked, accessed, or used for decision-making. Refunds are not normally provided for dissatisfaction with a valuation estimate, market outcome, auction result, private sale result, or data limitation disclosed by the service.
Failed or Duplicate Payments
Failed or duplicate payment debits will be reviewed using available Hacoco records and Razorpay/payment-provider confirmation. Approved refunds will be processed to the original payment method through the payment provider where possible.
Cancellation of Monthly Access
Monthly collector or advisory access, if introduced through payment links, is not auto-subscription-managed unless expressly stated at purchase. Cancellation handling will depend on the payment arrangement communicated for that plan.
Timelines
Approved refunds are processed through Razorpay or the applicable payment provider and remain subject to banking, card network, UPI, and payment-provider timelines. Hacoco does not claim automated or instant refunds unless implemented and expressly stated.
Contact
For refund, duplicate payment, failed debit, or access issues, email ss@thehacoco.com with your payment confirmation, account email, date of payment, and report details.
For questions, legal notices, privacy requests, payment issues, or grievances, contact ss@thehacoco.com.